Privacy policy

1.1 Persons covered

This Privacy Policy applies to visitors to defect.tech; owners and staff of businesses that we identify and contact (“Prospects”); persons who ask us to design a website; our clients and their authorized users; and visitors to Client Sites.

1.2 Relationship to the Terms of Service

Our clients’ use of the Services is also governed by our Terms of Service. Capitalized terms not defined in this Privacy Policy have the meanings given in the Terms of Service.

1.3 Client Sites

We process information about visitors to a Client Site on behalf of the client that owns it. A client that collects personal information through its own Client Site, for example through a contact form, is responsible for its own privacy practices.

2.1 Categories of personal information

We collect the following categories of personal information, from the sources and for the purposes stated.

2.2 Information about Prospects

We identify prospective clients using publicly available business information, such as map listings and a business’s own website. We may retain this information for businesses that we review but do not contact.

2.3 Sensitive personal information

We do not request or knowingly collect sensitive personal information, such as government identifiers, financial account credentials, precise geolocation or health information.

4.1 Service providers

We disclose personal information to service providers that process it on our behalf and only to provide their services to us, in the following categories:

1. (a)website hosting and analytics providers;
2. (b)database, file storage and source code hosting providers;
3. (c)email and account sign-in providers;
4. (d)payment processors; and
5. (e)artificial intelligence service providers.

A list of our current service providers is available on request at hello@defect.tech.

4.2 Legal requirements

We may disclose personal information where we believe in good faith that disclosure is required by law, subpoena or other legal process, or is necessary to protect the rights, property or safety of Defect Technologies, our clients or others.

4.3 Business transfers

Personal information may be transferred to an entity formed by our partners to carry on our business, or to a successor in a merger, acquisition or sale of all or part of our business, subject to this Privacy Policy.

4.4 With your consent

We may disclose personal information for any other purpose with your consent.

4.5 No sale or sharing

We do not sell personal information, we do not share it for cross-context behavioral advertising, and we have not done so in the preceding twelve (12) months. We do not disclose personal information to third parties for their own direct marketing purposes.

5.1 defect.tech

Browsing defect.tech does not set cookies, and the site runs no analytics, advertising or third-party tracking technology. When you sign in to the Client Portal, the Site Editor or our administrative tools, we set strictly necessary cookies that keep you signed in and protect the sign-in process. These cookies expire when you sign out or after a fixed period.

5.2 Client Sites

Client Sites measure visitor interactions using an analytics service that sets no cookies, and are not designed to include advertising or cross-site tracking technologies. Client Sites may link to or display content from third-party services chosen by our clients, such as booking, ordering, payment or social media services. Those services are governed by their own privacy policies, and we are not responsible for their practices.

5.3 Do Not Track and Global Privacy Control

We do not track visitors across third-party websites over time, and our Services are not designed to allow third parties to collect personal information about visitors’ online activities over time and across websites, except as described in Section 5.2 for third-party services that a client chooses. Because we do not engage in such tracking, we do not change our practices in response to a Do Not Track signal. We treat a Global Privacy Control signal as a request to opt out of the sale or sharing of personal information, which we do not engage in.

6.1 Our emails

We may email a Prospect about our Services, including a preview of a redesigned website. Each email identifies Defect Technologies as the sender.

6.2 Previews

Previews are published at a private address, are excluded from search engines and are deleted automatically thirty (30) days after they are created unless the business becomes a client.

You may ask us to delete a preview of your business’s website sooner at any time, by replying to our email or writing to hello@defect.tech with the name or website of your business. We will delete it within five (5) business days of your request.

6.3 Opting out

You may opt out of further emails by replying to any of them with a request to stop. We will stop emailing the address that made the request within ten (10) business days, and we will make reasonable efforts not to contact your business again at any other address.

9.1 Access, correction and deletion

You may ask us to tell you what personal information we hold about you or your business, to correct it, or to delete it, by emailing hello@defect.tech. We will respond within forty-five (45) days, which we may extend once by an additional forty-five (45) days where reasonably necessary, in which case we will tell you. We may retain information where required by law, and we retain suppression list entries so that we can honor opt-outs.

9.2 Limits on requests

We are not required to provide access to personal information more than twice for the same person in any twelve (12) month period. We may decline, or charge a reasonable fee for, a request that is manifestly unfounded, excessive or repetitive, and will explain our reasons if we do.

9.3 Verification

We may take reasonable steps to verify your identity before acting on a request, such as confirming that the request comes from an email address associated with the information. An authorized agent may make a request on your behalf with your written permission.

9.4 Non-discrimination

We will not deny you service, charge you a different price or otherwise discriminate against you for making a request.

10.1 California Online Privacy Protection Act

You may review and request changes to your personal information as described in Section 9. We describe how we notify users of changes in Section 13, and how we respond to Do Not Track signals in Section 5.3.

10.2 California Consumer Privacy Act

Defect Technologies does not currently meet the thresholds that make a business subject to the California Consumer Privacy Act. We nevertheless honor requests to know, correct and delete personal information as described in Section 9, and we do not sell or share personal information or use sensitive personal information.

10.3 Shine the Light

California Civil Code Section 1798.83 permits California residents to request information about disclosures of personal information to third parties for their direct marketing purposes. We make no such disclosures.